Operations Supervisor - 2nd Shift Distribution

4+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction.

Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation.

Collaborative leadership style with a focus on cross-functional alignment and shared success.

Strong customer-centric mindset with a commitment to service excellence.

Dependable and accountable, with a track record of delivering results.

Deep understanding of customer service principles and best practices.

Patient Minded

I act with the patient’s best interest in mind.

Client Delight

I own every client experience and its impact on results.

Take Action

I am empowered and hold myself accountable.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Team Leadership & Development

Lead, coach, and develop a high-performing Order Support team, providing regular feedback, performance evaluations, and career development opportunities.

Operational Oversight & Issue Resolution

Oversee daily operations of order management and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).

Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.