Consultant, Conversational Design

3+ years of experience design, or business analysis work experience

Customer-facing consulting experience

Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar

Adaptable to use different design tools as required

Ability to collaborate within a cross-functional team to create rich end user experiences

Comfortable presenting design deliverables to business stakeholders

$94,400 to $266,300 USD

$87,400 to $213,000 USD

$94,400 to $230,000 USD

Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation

Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels

Lead requirement gathering, ideation workshops and client design sessions

Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective

Create client-facing deliverables with a specialized focus on conversational interaction and experience

Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations