Senior Professional Services Engineer

Minimum 2–3 years of hands-on experience in:

Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).

Microsoft Windows Server administration.

Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).

SQL database administration and scripting (queries, stored procedures, and troubleshooting).

Strong troubleshooting skills, including log analysis and root cause identification.

Install, configure, upgrade, and deploy NICE products and platforms at customer sites.

Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.

Participate in commissioning, testing, and certification activities during project delivery.

Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.

Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.

Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.