Dispute Analyst - X Payments

3+ years of experience handling disputes involving debit or credit card transactions.

Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).

Familiarity with dispute systems, case management platforms, and CRM tools.

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X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels.

You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules.

This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.

Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.

Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.