IT Support Specialist

Hands-on experience troubleshooting Google Workspace (admin console, access and permissions) in a real support environment

Comfortable supporting Mac users day to day: Chrome issues, VPN connectivity, general OS troubleshooting

Comfortable using AI tools like ChatGPT day to day to work faster; no need for experience with AI agents or building automations yourself

Ultimate flexibility:

We’re 100% remote. You can work from wherever you like, whenever you like.

Freedom and autonomy:

We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.

Minimum bureaucracy:

We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.

Own and triage the IT support queue, resolving tickets that span Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support

Run the automations our IT Systems Lead builds, and know when a ticket needs a manual touch instead

Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for our brands

Coordinate with our laptop vendor to get new hires equipped across regions, escalating cost or judgment calls

Help gather and maintain the evidence our brands need for SOC 2 and ISO 27001 certification

Support the IT side of onboarding newly acquired brands, from access setup to chasing the details so nothing slips