Quality Assurance Coordinator

2–3 years of customer service experience

, preferably in a telephone or hotline environment, with strong communication and issue‑resolution skills

Proficiency in Microsoft Office

, with

intermediate Excel skills preferred

(e.g., data entry, tracking, and reporting).

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $44,000 - 66,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.

CONSUMER QUALITY COMPLAINT MANAGEMENT

Monitor the Zendesk Quality inbox for any new quality complaints received

Perform all required information‑gathering activities with the consumer, including follow‑up via email

Document all incident details and updates in Zendesk

Coordinate all required follow‑up activities with consumers or necessary business partners

Submit quality complaint information to the Red Bull Global Quality Management team

The Quality Assurance Coordinator (QAC) is responsible for managing all quality‑related consumer complaints for Red Bull North America, with occasional support provided to Red Bull Canada. This includes the end‑to‑end intake, investigation, documentation, reporting, and follow‑up of consumer quality issues to ensure timely, accurate, and compliant resolution.