Technical Account Manager, AI User Segment

10+ years of experience in enterprise-level client-facing work

Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies

Ability to lead complex integration conversations in a highly consultative and proactive manner

Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers

Proficient in SQL and comfort building complex queries

Familiarity using AI coding agents to solve problems

You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies.

You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Provide a gold standard experience to your assigned accounts' key stakeholders

Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

Foster long-term user relationships that grow loyalty to Stripe and Stripe products

Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.