Software Support Specialist

Nice to have:

General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases

Readiness to learn new technologies at lightning speed

Commitment to providing an exceptional experience to our customers

Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM

as well as an on-call rotation

Provide high-quality phone and email support of Tyler’s New World Public Safety software applications

Perform extensive troubleshooting of key software and hardware components to closure

Take ownership of technical incidents and coordinate resolution with product development team when necessary

Replication of complex customer issues

Train customers in system operation and software functionality