Senior Manager, IT Delivery

5+ years of IT program delivery and enterprise system change management experience, preferably in large enterprise environments of 7000+ users, with a diverse SaaS tech stack.

(e.g., Okta, Sailpoint, ServiceNow, )

Demonstrated ability to successfully lead and coordinate cross-functional teams and drive enterprise-wide initiatives without direct functional authority over project resources.

Experience with IT intake and ticketing systems (ServiceNow, Jira) and a strong understanding of ITIL or general IT service design principles.

Highly organized with strong analytical skills to define success metrics, track program outcomes, and identify root process issues.

Experience with identity governance systems (e.g.

Lead end-to-end execution of complex, multi-team IT initiatives, including

SailPoint deployment, UAR program coordination, Software Asset Management (utilization tracking, Procurement & Contracting), Major system migrations and integrations

Roadmap and OKR management -

track major roadmap items, provide regular metrics and status reports on team capacity and deliverables.

IT Enablement & User Experience:

Drive end-user adoption and manage the overall IT user experience.