Clinical Care Navigator, After Hours (Tuesday to Saturday 4pm-12am ET)

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.

Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.

Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).

Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.

Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.

Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.

liminating

every barrier to

mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.