Veterinary Customer Service Manager

Minimum of 2 years of veterinary client service experience.

Flexible schedule availability based on hospital needs.

Strong customer service, communication, and conflict resolution skills.

Knowledge of veterinary terminology and hospital operations.

Experience with EzyVet practice management software.

Familiarity with PetDesk, Vetstoria, or CallRail.

We offer our staff:

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

Employee Assistance Program

Paid Vacation and Sick Time for ALL Employees

Paid Bereavement Program

Paid Parental Leave Program

The Customer Service Manager oversees the daily operations of the Client Service Representative (CSR) team while delivering an exceptional client experience.

This working leadership role supports the Practice Manager by coaching and developing the front desk team, ensuring efficient workflows, and maintaining high standards of customer service.

The ideal candidate is a strong communicator, organized leader, and customer-focused professional who enjoys supporting a fast-paced veterinary hospital environment.

Team Leadership & Development

Lead daily workflow and support CSR team productivity.

Coach, train, and mentor Client Service Representatives.

CyFair Animal Hospital is a full-service veterinary practice committed to delivering high-quality, compassionate care using today’s most advanced veterinary techniques. Our dedicated team of doctors and support staff shares a deep passion for animals and a commitment to exceptional client service.

We proudly serve the Houston and Dallas/Fort Worth areas, as well as surrounding communities, offering both walk-in and scheduled appointments to meet the diverse needs of our clients. At CyFair, you'll be part of a supportive and experienced team focused on providing the best possible care for every pet that walks through our doors.

If you’re looking to join a fast-paced, collaborative environment where your love for animals and dedication to their care is valued—you’ll feel right at home here.

*Open availability required*

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