IT Analyst

Professional and well presented at all times

Highly organised with regards to job prioritizing, asset tracking and time management Able to work using own initiative and make decisions in the best interest of the business Able to work in a team locally and remotely to troubleshoot and resolve issues

Able to work under pressure from tight deadlines and senior executive support requests Excellent people and social skills for interaction in the office and at social events

Good understanding of Windows and Apple client operating systems

Familiarity with Windows Server 2012\2016 is an advantage but not essential

Solid understanding of more advanced Active Directory concepts such as Group Policy Knowledge of MS O365 user administration and PowerShell are an advantage

The Capco IT Analyst role reports directly to the local regional IT Manager and is responsible for first- and second-line IT Support alongside a Senior IT Analyst based in the same office. Capco is looking to employ someone with previous IT Support experience who is keen to learn.

The Analyst IT support role requires the ability to communicate with and assist staff of all levels across the company. Solid 1st and 2nd Line experience and a good customer service background, with great ability to accurately resolve queries face to face as well as over the phone and email is expected. Flexibility with working occasional evenings and weekends may be required.

Primary responsibility will be in the office the role is based in with telephone support provided to other offices globally during normal working hours as part of Capco’s follow the sun support model. This will include liaising with local IT staff in Americas, Europe and APAC. There will be a requirement to be flexible with shift work to cater for global time zones from 08:00 to 18:00

Regular trips may be required to remote offices to provide onsite support to staff, diagnose issues with network\infrastructure and assist with resolution.

Responsibilities for assisting with tasks include;

Capco Global IT ensure that our employees are always able to conduct business with our client in the safest way whilst allowing flexibility and enabling to work while travelling or at home. The team support over seven thousand people globally across three territories using an IT infrastructure team of just 37 people.

The core of Capco’s business is consulting but we also have digital engineering departments who look at emerging tools and help clients with advanced data processing.

Capco IT is an IT department with global standards but the freedom to operate independently where it makes sense. Reporting into the IT Director are 3 Territory Leaders whose main role is to ensure that the operational service in their territory aligns to agreed service levels and improve the

service

that we provide. Each territory consists of circa 9 people whose main role is 1

st