fuzehealth
Customer Success Manager - FuzeRx
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 3+ years
- Compensation
- on range for this position is $80,000 - $105,000 , in addition we offer a rang
- Posted
- 2026-03-10T09:22:27-04:00
Key Requirements
Required Skills
Domain Knowledge
- Healthcare
Requirements
3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
Responsibilities
Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
Work closely with finance team partners to track and stay informed of account financial performance of assigned clients