Manager, Software Support - Tax

3-4 years working in a dynamic technical support environment.

Manage the Support team efficiently and effectively to meet the set service goals

Direct management and supervision of support staff to include:

Conduct annual performance reviews, setting goals and regular check-ins to ensure they are met

Participate in support meetings and actively work with all department managers to develop or improve our services, goals and procedures.

Oversee the proper use and reporting of our CRM to ensure the department is delivering quality and timely support to our clients.

Design and propose process improvement suggestions