veeamsoftware
Senior Renewals Operations Manager, Customer Success
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 6+ years
- Department
- Revenue Strategy & Solutions
- Posted
- 2026-08-13T14:28:00-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- SaaS
Benefits & Perks
ent plans, and unlimited time off. U.S. Geographic Zones & Comp
n, and supplemental health insurance options Tax-advantaged spending account
Requirements
6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
Deep understanding of post-sales, renewals workflows, data, and systems
Proven ability to drive complex initiatives from ideation to execution
Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
Experience in SaaS, subscription renewals, or customer lifecycle operations
Familiarity with BI tools, automation platforms, and customer success / renewals tooling
Responsibilities
Senior Renewals Operations Manager, Customer Success
is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization.
Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.
Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey.
The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes.
Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution