Technical Support Analyst

Knowledge of Oracle EBS strongly preferred.

Considerable knowledge of Windows 7, 10, and 11 operating systems, including operation and troubleshooting.

Considerable knowledge of personal computers and networking components

Prior experience performing systems maintenance, licensing, system configurations, disaster recovery, procurement, patch administration and helpdesk operations.

Extensive experience with personal computers, hardware and software applications.

Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at

staffing@masterbrand.com

.

The Technical Analyst II implements and supports facility and division desktop equipment and is the key technical resource responding to end-user desktop incidents and requests at the plant facility.  Problems beyond their ability or responsibility are communicated promptly to senior-level support personnel.  Support to other division and facility DT (Digital Technology) personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division DT staff rotation.  The Technical Analyst II adheres to and supports MBC DT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of DT desktop equipment and software.  Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

The Technical Analyst II position reports to the DT Technical Support Manager.

Provides a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues.

Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe

Set-up new computers and provide technical support for desktop and laptop computers.

Monitor and manage entire lifecycle of service resources to optimize DT investments.

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit

www.masterbrand.com

to learn more and join us in building great experiences together!