Poker Support Supervisor

2+ years of casino operations experience with supervisor experience is preferred.

Experience with poker gameplay (online), poker procedures, terminology, rules, and regulations strongly preferred.

Experience with gambling industry and industry terminology, standard promotions, and gameplay.

Great written communication skills.

Self-motivated and very reliable.

Tech-savvy and efficient with computers, browsers, mobile devices.

Development of support training curriculum for poker.

Creation of customer-facing help center articles.

Develop and ensure the adoption of internal support poker policies and procedures.

Conduct continuous, thorough reviews of our customer-facing help center to ensure articles are up-to-date and relevant.

Regularly review customer sentiment trends with members of the Poker Product team.

Partner directly with the Poker Product team to share player insights and feedback to inform product improvements.