Product Support Specialist

A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)

Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality

Familiarity with basic financial and accounting concepts, with a general business mindset

Strong empathy for customers AND passion for growth

A strong aptitude for quickly building rapport with customers

hybrid and remote work models

based on your proximity to our office hubs. Because we value in-person collaboration,

travel is an expected part of every role.

We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Health & Wellness That Have You Covered:

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.

Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.

Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.

Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.

Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.

Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way