Food & Beverage Ambassador

At least 6 months’ F&B experience, with 3 months’ experience in upscale restaurants of international hotel chains

Provide excellent and professional service to guests when seating them in the restaurant according to designated rotation plans

Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests

Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily