IT Service Desk Manager

You view your role as supporting your team and the company to meet their business objectives

You have built a cohesive team and can manage people effectively

Has established processes and procedures for a service desk team

Has built reporting of KPIs and service trends

Experience managing and growing a global service desk team

Utilize data-driven decision making

Oversee the day-to-day operations of our service desk

Effectively manage, develop and mentor our high-performing global service desk team

Ensuring employee satisfaction with their requests

Oversee management of incident response

Oversee post-mortems of an incident and drive a detailed review of root causes

Identifying opportunities for improvement and driving change