Senior Customer Onboarding Manager

5+ Years in a customer-facing role.

Experience in SaaS, software or closely related tech preferred

Experience project managing multiple priorities with Enterprise-level customers

Ecommerce or martech experience highly preferred

Experience working with or onboarding customers across multiple owned marketing channels (e.g.

SMS, push, direct mail, or similar); comfort speaking to cross-channel strategy and how channels complement one another is a strong plus

Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more

Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience

Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

Guide customers through multi-channel marketing strategy, helping them understand how to coordinate messaging across channels to maximize reach, engagement, and revenue

Develop onboarding frameworks and best practices that account for the full breadth of a customer's marketing stack, ensuring Postscript is deeply integrated into their broader retention and lifecycle programs

Salary range of USD $97,000-$117,000 base plus quarterly variable compensation & significant equity (we do not have geo based salaries)

High growth startup - plenty of room for you to directly impact the company and grow your career!

Work from home (or wherever)

Fun - We're passionate and enjoy what we do

Competitive compensation and opportunity for equity

Flexible paid time off