pinwheelapi
Technical Account Manager (TAM)
At a Glance
- Location
- New York City, New York, United States
- Compensation
- salary range for this role is $144,000 - $156,000 base with on track total earn
- Posted
- 2026-07-21T13:49:33-04:00
Benefits & Perks
lity insurance Unlimited vacation Paid parental leave 401K for
Requirements
At Pinwheel, we’re not just building products—we’re redefining what’s possible in fintech.
team, you’ll be the driving force behind our customers’ success, working with everyone from trailblazing Enterprise fintechs to ambitious Credit Unions.
Help them crush their goals using our powerful API-driven platform.
—leading onboarding with precision, optimizing usage for max impact, and uncovering expansion opportunities that nobody else saw coming.
You’ll learn the ins and outs of our API, mastering everything from implementation to troubleshooting, while crafting onboarding processes that scale as we do.
Once customers are live, you’re the go-to—an extension of their team.
Compensation & Benefits
Great compensation & equity packages
Full medical, dental, and vision benefits
Life & short-term disability insurance
Unlimited vacation
Paid parental leave
401K for retirement planning
Responsibilities
Own the overall relationship for assigned customers, often organizing multiple projects concurrently with customers.
Support customers throughout their entire Pinwheel lifecycle, including implementation, renewal and growth.
Provide technical guidance for customers during implementation and when rolling out new products.
Identify expansion opportunities by focusing on growing usage and partnering with Account Managers to uncover additional upsell sales opportunities.
Execute against Account plans you develop in collaboration with Account Managers and the Head of Success.
Deliver superior, proactive customer success services to Pinwheel customers.