Junior Customer Service Representative

Data entry and documentation in central system for future internal and external customer reference.

Verify reporting to support order completion and perfect order metric

Order monitoring to completion including pick-up and delivery to ensure high level of customer satisfaction

Support to Customer Service Team for Customer satisfaction & retention after hours

Provides high level service to internal and external customers

Customer-facing skills including

Oversee the after-hours on-site pick-up and delivery of the sales order process from start to finish.

Processing sales orders via phone calls and email CRM system, ERP system order entry, and in conjunction with filling process onsite

Assist warehouse with staging orders for pick-up and delivery including scheduling delivery service

Monitor pickup and delivery orders to verify picked up or delivered and troubleshoot where needed with customer to resolve

Communicate with staff and customers in a friendly and professional manner

Converse effectively regarding customer parts status