Associate Manager, Customer Success (NAM SMB)

You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.

Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company

2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching

Experience in a high-growth, fast paced team environment

Proven track record of conducting quantitative analysis to derive insights and implement growth strategies

SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients.

You will report into the Manager, Customer Success for the NAM region on our Customer Success team in our In-Store organization.

Mentor, inspire and grow our team of high-performing Customer Success Managers in North America

Develop best practices, user adoption, and retention strategy for your team

Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.