Strategic Implementation Specialist

3+ years of experience in implementation, SaaS, or customer facing roles with ownership of strategic or high value customer lifecycles.

Demonstrated experience leading complex implementations and driving post go live adoption across payments, workflows, and operational teams.

Strong understanding of payments and collections workflows, including credit card, ACH, surcharging, and reconciliation, with the ability to translate complexity into clear guidance.

A solutions first mindset focused on removing barriers rather than creating them, with the ability to proactively identify risks, unblock progress, and keep customers and teams moving forward.

Committed to delivering a high touch, trust based customer experience that supports long term adoption and measurable success.

What We Offer:

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

Dynamic & Global Team (we have been collaborating virtually for years!)

ensures seamless rollouts for strategic customers by delivering a white glove implementation and adoption experience across Sertifi and Flywire solutions.

This role owns the full lifecycle of customer success, leading change management and project management efforts to integrate Sertifi Payments (Sertifi Pay), which may include any combination of credit card, ACH, surcharging, and reconciliation, into customer workflows that impact sales, events, finance, accounting, and daily operations.

By driving consistent usage, efficiency, and long term adoption, this role establishes Sertifi Pay as the primary collection method and supports sustainable outcomes across single properties, property management groups, and strategic brand names.

Manage high impact implementations for strategic customers, owning the full implementation and adoption lifecycle across single properties, property management groups, and strategic brand names.

Deliver a white glove experience by tailoring Sertifi and Flywire solutions to customer workflows across sales, events, finance, accounting, and operational teams.

Lead the implementation and adoption of Sertifi Payments (Sertifi Pay), establishing it as the primary collection method and driving consistent usage across daily operations.

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.