Payments Support, Associate

Experience with credit card terminals or POS systems.

Familiarity with payment processors and settlement procedures.

Knowledge of Micros/Oracle POS systems.

Fluency in written and spoken Spanish.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Provide customer support via phone, email, chat, and ticketing systems.

Assist customers with website navigation, statements, contracts, payments, and POS issues.

Troubleshoot credit card, gift card, and POS processing issues.

Collaborate with resellers, partners, and internal teams to resolve integration problems.

Track and document support interactions, maintaining clear and accurate records.

Stay up-to-date on software updates, product changes, and company policies.