Customer Success Manager - Resware

Experience as a CSM, Account Director, Account Manager, or Key Account Manager

Experience and knowledge in the Real Estate Title Insurance industry and with the Resware product are required

Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach

Good listener who can understand customer needs and communicate Resware’s value proposition

Proven ability to juggle multiple accounts at a time, while maintaining attention to detail

Experience working with complex Enterprise software for large complex accounts

As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager to support and grow our SMB and mid-market customers.

This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product.

The CSM is ultimately responsible for assigned customers’ success and happiness with Resware and driving the retention and growth of these accounts.

Your responsibilities include developing strong relationships with prospects and customers, connecting with key business executives and stakeholders, and being an advocate for the customer internally and with partners/vendors.

You really care about your customers and are there to actively listen to their questions and be resourceful in working with our team to provide timely answers.

You thrive on understanding their business and helping to identify ways that they can improve it through using our enterprise software and our services.