raintree

Sr. Product Support Specialist - Enterprise RCM - *Internal Candidates Only*

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At a Glance

Employment
internship
Experience
4–6 years

Key Requirements

Domain Knowledge

  • Clinical
  • Education
  • Engineering
  • Finance
  • Healthcare
  • Medical
  • Regulatory
  • SaaS

Requirements

4–6 years of SaaS application support experience;

minimum 4 years specifically supporting Raintree software and the Billing/RCM Domain.

Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows.

High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues.

About Raintree Systems​

Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry.

Responsibilities

Technical Leadership & Escalation

Act as the primary source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains, with a focus on the Billing/RCM side of the business.

Advanced Troubleshooting:

Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments.

Major Incident Management (MIM):

Lead the response for high-impact service disruptions affecting the Enterprise base, ensuring rapid resolution and clear stakeholder communication.