Dyne Care Partner - Upstate NY & PA

8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination

Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred

Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)

Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams

Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner

Demonstrated accountability and sound judgment in managing urgent or complex patient situations

Patient & Caregiver Support

Serves as a primary point of contact for patients and caregivers throughout the treatment journey

Conducts proactive outreach to

support needs and address access or adherence barriers

Coordinates support services and resources to

patients and caregivers