IT Core Support (Position located in Arlington, Virginia)

Strong understanding of IT best practices and standards

Experience with Gmail and Google Docs

Experience with Mac and Apple products

Experience with web browsers (Chrome, Internet Explorer, etc.)

Read and understand technical manuals

Strong customer service and orientation in execution

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

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Manage the end user services group and facilitate coordination with the business and IT leadership

Work collaboratively across Business, IT Operations and IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates

Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements and escalation points

Follow best practices for desktop support with a focus on continuous improvement

Perform hardware & software installs, desk moves, additions and changes as required

Apply troubleshooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware and desktop applications