Manager, Human Resources – Retail

Work Experience / Education / Certifications

Minimum 5-7 years progressive experience in HR business partner or generalist role, primarily in a multi-site or retail environment

Minimum 3-5 years direct labour relations experience in a unionized environment

Post-secondary education in HR or business; CHRL designation an asset

Experience supporting leaders and businesses through change

Strong knowledge of Canadian employment legislation

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at

talent@indigo.ca

This posting is for a current opportunity within Indigo.

MISSION

The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. This role acts as a strategic business partner providing proactive HR and labour relations practices to support operational success in a primarily retail environment consisting of unionized and non-unionized stores. By collaborating with HR Centres of Excellence, the Manager, Human Resources – Retail ensures the effective delivery of core HR processes - including Staffing, Onboarding, Performance & Potential, Training & Development, Succession and Total Rewards - driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements.

This role is hybrid, with field leadership as well as regularly working out of Indigo’s Home Office in Toronto, as it supports one or more Retail and/or Home Office regions. The Manager, Human Resources – Retail reports to the Director, Human Resources – Retail.

KEY ACCOUNTABILITIES

Business Partnership

Build relationships with business leaders and regional people leaders to establish credibility as a trusted advisor and strategic partner

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Customer Centric