Customer Success Manager

2-5 years of client-facing customer success/sales/account management/customer service experience

A track record of managing a portfolio of accounts independently and driving renewal outcomes

General knowledge of software applications i.e.

Salesforce, Google Apps, etc.

Strong customer focus, you care about your customers and view their success as your own

Acute attention to detail to track high-volume tactical program elements across multiple customers

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation

Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives

Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.

Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams

Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

Look for ways to improve internal processes and push for change without being asked, including using AI tools to automate administrative work and free up time for customers

As a

Customer Success Manager

you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution.  You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships.