CRM Strategic Partnerships Technical Program Manager

8+ years of experience in technical program management, solution architecture, partner engineering, or technical business development within enterprise SaaS or platform ecosystems.

Deep, hands-on technical knowledge of ServiceNow’s CRM product portfolio (CSM, CPG, FSM, SOM, SFA) or equivalent enterprise CRM/customer workflow platforms.

Demonstrated experience designing and operating advisory boards, technical councils, or structured partner engagement programs at scale.

Strong understanding of platform extensibility models, APIs, integration patterns, and how enterprise partners build on and integrate with SaaS platforms.

Experience working directly with product management and engineering teams to translate external feedback into product requirements and roadmap inputs.

Proven ability to conduct technical discovery, solution design, and architecture reviews with enterprise technology partners.

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

ServiceNow is seeking a CRM Strategic Partnerships Technical Program Manager to serve at the intersection of partner ecosystem strategy, product and solution expertise, and technical program execution for ServiceNow’s CRM portfolio.

This is a highly strategic, visible, and technical role within the Global Partnerships & Channels organization.

You will be responsible for two interconnected mandates.

First, you will design, build, and operate the ServiceNow CRM Partner Advisory Board — a structured program that brings together ServiceNow’s most strategic technology and solution partners to provide product feedback, collaborate on roadmap priorities, participate in early access programs, and align on joint innovation initiatives across the CRM portfolio.

Second, you will serve as the primary technical advisor and solution design authority for strategic CRM technology partnerships, ensuring partners can deeply integrate with, extend, and build agentic offerings on ServiceNow’s CRM platform.

This role demands someone who is deeply technical and fluent across the full ServiceNow CRM portfolio — including Customer Service Management (CSM), Configurable Product & Guided Selling (CPG), Field Service Management (FSM), Sales and Order Management (SOM), and Sales Force Automation (SFA).

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.