Senior Associate, Strategy & Operations

you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience

you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

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from August 21, 2023, through December 21, 2023, and resumed using

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The Strategy & Operations Senior Associate role is for self-motivated, ownership-minded individuals who thrive on solving complex problems using both data and empathy, collaborate across the organisation, and execute to bring strategies to life.

You will report to the Strategy & Operations Manager, within one our Strategy & Operations teams, which include

You have a curious mind for seeking out problems and thrive on solving complex problems.  You love to learn how things work and how to make them work more efficiently.  In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.

You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash.

You will own an integral part of the experience for that customer type.  One example in the customer team could include being  responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience

Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it.

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.