Operations Lead - Dealer Support

Bachelor’s degree in Business, Operations, Information Systems, or a related field (or equivalent experience)

5+ years of experience in operations, program management, or process management roles

Strong hands-on experience with Jira administration and reporting

Strong experience creating and updating dashboards and reports on Salesforce

Experience managing complex datasets and maintaining data integrity across systems

Proven ability to create clear, scalable documentation and operational frameworks

Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.

Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.

Culture:  We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

We’re remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto.

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

Compensation

Build, configure, and maintain Jira projects, including workflows, issue types, automations, filters, dashboards, and reporting to support migration, onboarding, and post-launch support processes

Own and maintain the master dealership dataset, ensuring accuracy and consistency of dealership and regional attributes across multiple systems and platforms

Lead the creation and implementation of scalable operational processes to support successful dealership migration and ongoing digital operations

Develop and maintain program-wide documentation, including standard operating procedures (SOPs), process flows, playbooks, and support guides

Coordinate with digital advertising and technology vendors throughout the security assessment process, ensuring all requirements, approvals, and deliverables are completed on time

Partner with cross-functional teams (product, engineering, marketing, compliance, and support) to align operational execution with business objectives