Engagement Manager, Omnichannel Client Enablement

Experience working in Agile/Scrum workstreams.

Understanding of Anonymized Patient Level Data (APLD) assets or Healthcare Provider (HCP) promotions data.

Strong understanding of one or more areas of media consumption data, such as digital display, search, print, over-the-top (OTT), or television.

Data visualization tool experience, e.g. Tableau.

Knowledge of SQL and/or knowledge of databases, ETL processes, or other data-related assets/processes.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Our Engagement Managers (EMs) understand clients, and they understand the importance of data. EMs take our projects from handoff to delivery, keeping track of all the moving pieces along the way before providing insights to a client. A great EM can form healthy relationships with both client and internal teams, is an analytical thinker, and is able to manage projects successfully.

Plays the role of key client contact. Builds trust with clients by serving as the SME for their campaign development and measurement needs.

Collaborates with campaign development leads (CDL) on Experience Plan to inform strategic campaign strategy (content strategy, content pillars, message map, and segmentation) aligned to brand objectives and customer needs.

Responsible for maintaining a deep knowledge of customer segmentation, works closely with Market Research and Customer experience (Cx) teams to continue to build understanding.

Develops and maintain campaign blueprint. Build campaign design through data-driven customer insights in collaboration with CDL, CX. Maintains a deep understanding of available data and campaign analytics (both internal and external).