Senior Specialist, Product Support

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Bachelor’s degree in engineering or a related field.

Extensive experience in product support or product safety within the automotive industry.

In-depth understanding of ICE and EV technologies, including diagnostic procedures, repair methodologies, and quality assurance standards. Familiarity with automotive engineering principles.

Ability to develop and implement simpler and faster diagnostic solutions.

Strong analytical skills to interpret data, identify trends, and make data-driven decisions.

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Notice to applicants:

Residing in

San Francisco

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Provide online technical support to our Scout technicians and workshops worldwide to ensure accurate diagnostics and effective repairs of our vehicles.

Ensure the definitive and correct repair of complex cases through technical visits to our workshops (flying doctor).

Provide Quality Assurance department with early warnings through constant field monitoring of product failures (failure modes, repair costs, warranty claims, tow-ins, repeated repairs, etc.), enabling them to define corrective measures for continuous product quality improvement and enhanced customer satisfaction.

Document all identified product quality issues (TPI) and feed this information into the Quality Assurance’s Fault Elimination Process (FAP).

Document and publish technical bulletins (TPIs) for our workshops, detailing the identified failure repairs.