TechOps Intern

Triage incoming tickets and incidents (password resets, account access, basic troubleshooting), escalate correctly, and document resolutions in the ticketing system

Provide in-person and remote support for Windows, macOS, iOS and Android devices used by store and corporate teams

Image, provision and recover devices; maintain asset tags and asset inventory records

Support store teams with hardware and software used in retail (POS terminals, tablets, kiosks, scanners) and help diagnose on-floor issues

Assist with inventory-related systems/processes and physical inventory tasks that intersect with technology (barcode scanners, mobile inventory devices)

Participate in store rollout/refresh activities and field verification of system changes