Wellbeing Specialist (White-Glove Member Support)

Social services, caregiving, or community support roles

Customer support or concierge-style service

Healthcare navigation or patient support

Benefits or HR support

Hospitality or high-touch service environments

Candidates from hospitality, healthcare navigation, or concierge-level service environments often thrive in this role.

Hospitality or high-touch service environments

Candidates from hospitality, healthcare navigation, or concierge-level service environments often thrive in this role.

– Excellent medical, dental, and life insurance; generous PTO and parental leave.

Opportunity to grow

– Help define how a Series A digital health startup scales with enterprise clients.

Deliver White-Glove Human Support

You will serve as a trusted guide for individuals navigating life challenges. Your goal is to make every interaction feel personal, empathetic, and supportive while operating with speed, precision, and consistency.

Support employees, patients, and family members via phone and email

Listen carefully to understand both stated and unstated needs

Help individuals navigate sensitive or complex situations

Provide clear next steps and thoughtful follow-up

Energized by high-performance, metrics-driven environments where both speed and quality matter

Most importantly, you believe people deserve to feel supported, especially in life’s hardest moments, and that delivering that support requires consistently high standards.