Manager, Account Management

Proven experience leading a quota-carrying Account Management or expansion sales team in SaaS

Strong track record of delivering against NRR and expansion revenue targets

Deep expertise in upsell and cross-sell motions, with the ability to scale these across a team

Hands-on leadership style with a focus on coaching, deal strategy, and performance management

Strong commercial acumen - able to balance customer value with revenue outcomes

Experience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred)

Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenue

Own team performance against NRR, expansion pipeline, and closed revenue targets

Implement and embed a repeatable expansion sales motion across SMB and Mid-Market segments

Drive pipeline discipline through regular forecasting, deal inspection, and conversion management

Establish clear account planning and territory strategies to systematically uncover growth opportunities

Partner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer base