Director Customer Success

8+ years in Customer Success, Account Management, or Enterprise SaaS leadership.

Owns and achieves targets tied to retention and expansion metrics at scale.

Experience leading distributed teams and managing leaders (preferred).

Strong operational acuity: forecasting, playbooks, capacity models, adoption frameworks, success plans.

Comfortable in a fast-scaling, matrixed environment with tight alignment to Sales and Renewals.

Deep customer empathy paired with a commercial mindset; you know how to protect and grow a book of business.

At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.

We’re looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and expansion across one of Wrike’s most strategic regions.

This leader will play a critical role in executing our 2026 GTM strategy, elevating customer health, and delivering predictable, measurable outcomes that directly support our GRR and NRR targets.

Reporting directly to the Chief Customer Officer (CCO), you will partner closely with Sales, Renewals, Solutions Consulting, Product, and executive leadership to create a unified customer experience that scales.

Mentor and grow teams of Customer Success Managers and Renewal Managers across enterprise and commercial segments. Establish a culture of accountability, coaching, and development, aligned with Wrike’s leadership principles.

Customer Outcomes & Retention:

Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.