Service Coordinator

Prior experience in Life Safety Industry (1-3 years), preferred but not required.

Prior experience in a Customer Service role (2-5 years) preferred

Prior experience in an administrative role supporting multiple people (2-5 years) preferred

Solid organizational skills, including multitasking and time-management

Strong collaboration and team work skills

High School diploma, Bachelor’s degree in related experience preferred but not required

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.

www.waymanfireprotection.com

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines. Ultimately, the Service Coordinator ensures the highest level of customer service for our clients.

Essential Functions:

Provide general administrative and clerical support

Is the first point of contact for Inspections customers

Act as liaison between Inspections customers and other Departments to ensure customer requests are met. (Sales requests, and other, etc.)

Perform data collection, analysis and report to Manager for decision making purposes

Wayman is a family owned and operated business that has been serving the local community for 50 years. We design, fabricate, and install fire sprinkler and fire alarm safety systems. We also inspect various safety systems such as; fire suppression, wet and dry sprinkler systems, special hazards and we offer fire alarm/burglar monitoring. Here at Wayman, we put our employees first and truly care about your success and growth within the company. We look for like-minded individuals who are creative, motivated, and ambitious to join our team. We provide competitive pay, an excellent benefits package, and plenty of room for growth including cross training between departments.