Customer Success Director

5+ years Account Management or Customer Success experience, preferably B2B

Consistent track record of providing stellar support to customers

Strong understanding of the digital marketing ecosystem

Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools

Customer-focused, commercially minded, service-oriented

Affiliate & Partnerships Industry Fundamentals Certification

$110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750)  and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

Strong extended health benefits

: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth.

You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients.  Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands.

This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically.

Your contribution will be essential to our clients' success and the growth of our business.

Deliver world-class support to our top clients

Maintain a balanced, proactive/reactive relationship with your assigned accounts