Renewals Manager, Commercial

The Experience: You have a background in high-volume Renewals, Sales, or Customer Success. (We are very open to high-performing SDRs/BDRs looking to move into a closing/retention role!)

Process-Driven Mindset: You enjoy structured workflows, managing a high volume of opportunities without letting details slip through the cracks.

Communication Skills: You can pivot easily from a standard "check-in" email to a value-based conversation with stakeholders.

Negotiation & Analytics: Strong foundational skills in negotiating SaaS terms and analyzing account health data to prioritize your day.

Bonus Points: Proficiency in SFDC, Vitally, or automated sequencing tools (like Outreach or Salesloft).

Please be advised: This role is an OTE role with an 80/20 split (Full OTE shared below)

End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience.

Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value.

C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts.

Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion.

Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes.