Patient Engagement and Retention SpecialistLASIK MDVictoria, British ColumbiaCustomer Service

You support patients throughout their journey, play a key role in their decision-making process, and contribute to clinic growth and conversion goals.

You meet with prospective patients immediately following their pre-operative assessment and clarify information received from the medical team.

You serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.

"industry": "Customer Service",

"title": "Patient Engagement and Retention Specialist",

"@type": "MonetaryAmount",

You are eligible to receive a bonus.\u00A0

You help patients navigate their decision with clarity, compassion, and confidence while adapting your communication to their mindset, concerns, and motivations.

You guide patients through pricing options and payment methods, book surgery dates, and coordinate logistics.

You maintain accurate patient records and ensure compliance with all required standards.

You maintain a high rate of patient follow-through to treatment through trust-building strategies and proactive, personalized follow-ups.