Managing Director, Social Media Intelligence

12-15+ years in social media analytics, digital analytics, social listening, or related research fields in healthcare, specifically.

Deep expertise with social listening and earned media analysis tools, taxonomies, audience segmentation, and measurement methodologies (i.e, Quid, BrandWatch, Meltwater, StatSocial, Audiense, Pathmatics)

Strong understanding of digital behaviors and motivations of patients, caregivers, and HCPs and strategies to reach them through an omnichannel model.

Track record of leading high revenue accounts, complex portfolios in healthcare, within large multi-capability agencies.

Exceptional communication, data storytelling, and client-facing consulting skills.

Demonstrated experience developing and scaling high-performing teams.

$220,000-$223,250

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile

here

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We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at:

Business Ownership & Client Growth Strategy

Own the ongoing success of a marquee $3MM+ analytics business in top 10 global pharma, ensuring retention, modernization, and structured year-over-year growth. Develop and execute commercial plans, modernize capabilities, and create scalable operating models that expand the value of Real Chemistry Analytics across therapeutic areas and client organizations.

Identify opportunities to expand scope, introduce new analytics and broader RC capabilities, and deepen client partnership.

Maintain and grow existing revenue streams through proactive planning, value articulation, and commercial excellence.

Guide multi-brand portfolios encompassing digital analytics, social listening, measurement, RWD, primary market research and audience insights.

Serve as a senior advisor to Director–C-Suite clients, ensuring strong relationships, high-quality work, and long-term growth.

Motivate and galvanize a team of next-generation social listening researchers, foster curiosity, innovation, and excellence.

Mentor and in some cases directly manage Directors, Senior Managers, and Analysts through structured development and coaching.

Manage staffing, capacity planning, work allocation, and career progression.

Build a culture centered on excellence, accountability, collaboration, and continuous improvement.

Ensure Delivery Excellence

Oversee the development of social listening reports, landscapes, stakeholder deep dives, monitoring programs, and measurement deliverables.

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s the work we do every single day. Our ability to transform healthcare is powered by our blend of scientific expertise, human-centered creativity, next-generation analytics, and AI-enabled tools. Together, we help the world’s leading pharmaceutical and biotech companies navigate complexity, better understand their audiences, and make more impactful business decisions. Our #LifeAtRealChem culture is rooted in our people. We believe we are Best Together, driven by curiosity, committed to excellence, and always evolving. If you’re energized by leading teams, shaping insights that matter, and pushing the boundaries of what social intelligence can do, we’d love to meet you.

We are seeking a Managing Director, Analytics, who will serve as the business owner for a $3MM+ marquee analytics healthcare account, responsible for maintaining existing business and client satisfaction, bringing new and evolving analytics offerings, and driving portfolio growth across a top 10 global pharmaceutical company. This leader will shape the vision, operating model, and commercial strategy for a large, multi-brand analytics portfolio while ensuring excellence in delivery, innovation, and team development.

This is a hybrid role, based in any of our US offices—including Boston, Chicago, Carmel, Lambertville, or Wilmington—or remotely within the US, depending on team and business needs.