Engagement Manager, Prepared by Axon

Experience

: 3+ years in customer success, training, or a related field responsible for product adoption, preferably in the SaaS or public safety industries.

Public Safety Domain Expertise

: Brings firsthand experience in emergency communications, including prior roles as a call taker, dispatcher, operations manager, or equivalent, and a deep understanding of 911, CAD, NG911, and public safety technology ecosystems.

Communication Skills

: Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, dental, and vision plans

Fitness Programs

Emotional & Mental Wellness support

As an

Engagement Manager

, you will work closely with Customer Success Managers and play a pivotal role in ensuring customer satisfaction and driving long-term success. You will partner closely with public safety agencies to understand their workflows and train them on the Prepared platform, ensuring each role within the agency is getting the most possible value out of Prepared by Axon. Your deep understanding of public safety operations, particularly in the 911 space, and commitment to providing world-class service will help us build lasting partnerships and deliver tangible outcomes. This role requires up to 75% travel.

What You’ll Do

Product Expertise

: Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs.

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to

Protect Life,

Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.