Staff Software Development Engineer

You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.

You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.

You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.

You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.

You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

Troubleshooting, debugging, and resolving customer or production cloud incidents that have been escalated by the support team

Taking ownership of escalated problems, performing impact analysis, implementing solutions, and communicating with affected parties

Working with development, security, and operations teams to find and implement fixes for complex system problems

Monitoring PagerDuty alerts for system health, performance, and security while augmenting alerts to meet SLOs

Creating diagnostic tools, dashboards, and documentation to help other engineers resolve issues more effectively