Technical Support Representative, In-Store

You’re a strong communicator, both in writing and over the phone

You bring a positive, collaborative attitude and thrive in team environments

You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through

You have a proven ability to build strong, trusted relationships with clients

You deliver outstanding customer service, striking the right balance between empathy and effective solutions

You’re analytical and resourceful, with sharp problem-solving skills

In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.

Support Customers via Email, Phone and Chat.

Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.

Provide Strategic Solutions.

Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.

The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.