Operations Associate Manager, Foundry

​​You bring 4+ years of operations experience in a fast paced, execution oriented environment

You’ve owned core operational KPIs end-to-end and are comfortable being accountable for outcomes, not just inputs

You think and act like an owner, proactively identifying problems, driving solutions, and following work through to impact

You have experience running or supporting operational support workflows, including escalations and SLA management

You’re deeply comfortable working with data to diagnose issues and prioritize what matters most

You communicate clearly and effectively across technical and non technical partners

As an Associate Operations Manager for Foundry, you will help run and scale our hardware operations while contributing to long-term operational strategy. You will work across product, data, and support to drive execution, surface insights, and accelerate learning. By identifying real-world operational challenges and partnering closely with Engineering, Product, and Design (EPD), you will help turn frontline problems into durable solutions.

This role is ideal for someone excited to build scalable operational systems that power products making a meaningful impact in restaurant kitchens today.

Help lead and scale hardware operations across a growing ecosystem of kitchen technologies, from early prototypes to products deployed in thousands of restaurants

Identify real-world operational pain points through data and frontline feedback, and partner with Product & Engineering (EPD) to turn them into durable solutions

Own and evolve core hardware quality and reliability metrics as products move from pilot to scaled deployment

The Foundry Operations team is building the next generation of restaurant and kitchen technology. We are developing a growing ecosystem of hardware, software, and AI that powers more efficient kitchen operations, enables autonomous vehicle integration, and delivers consistently great experiences. Our products range from early-stage prototypes to scaled solutions used daily in thousands of kitchens. Our team ensures these technologies are reliable, high-quality, and operationally excellent as they grow.